EXCHANGES AND RETURNS 365 DAYS

General terms of employment

DISCOUNT CODE NEWSLETTER SUBSCRIPTION

GENERAL CONDITIONS

 

The welcome discount code will not be applicable to other offers or discounts already applied on the website, such as sales or exclusive promotions.

The minimum purchase is 10€. 

BLACK FRIDAY 2023" CAMPAIGN

GENERAL CONDITIONS

The "Black Friday" campaign consists of the reduction of the original prices of products purchased atwww.pompeiibrand.com and in official Pompeiibrand stores from Sunday, November 19, 2023 to Sunday, November 27, 2023 at 23:59:00, (See "Our stores" section): https://www.pompeiibrand.com/pages/tiendas).

No additional discount on the price of the reduced product may be applied during this campaign. In other words, discounts are not cumulative. 

Conditions of access to the promotion

During the period from Saturday, November 19 at 23:59 to Sunday, November 20 at 13:00:00, the website will be closed for the exclusive use of customers who have previously registered through one of the spaces available on our website. They will be able to access with a code that will be sent to the same email address used to register. 

At the end of this period, on Sunday, November 20 at 13:00, the campaign will be available to all users.

Changes

The exchange period is 365 calendar days from the date of receipt of the order or from the day of purchase and can be made through the website or in any of the official shops of Pompeii:

Madrid: C/Fuencarral 53, 28004 Madrid.

Madrid Pozuelo: Avd Europa 26B, first floor, 28224, Pozuelo de Alarcón

Seville: C/Sierpes 47, 41004 Sevilla.

Valencia: C/ Jorge Juan 3, 46004, Valencia.

Zaragoza: Plaza San Sebastián, 50008, Zaragoza

 

In order for a product to be exchanged, it must be in perfect condition (unused) and keep its original packaging, as well as the delivery note or purchase receipt.

In the event of a size change, the discount applied to the product purchased at the time of purchase will be maintained.Size changes will be subject to availability on our website.

If an exchange of a different product than the one initially purchased (change of model and/or colour) is requested, this will be subject to the price of the new product at the time the exchange is requested.

If it is not possible to make the requested size change, for any reason, we will proceed to return the product in exchange for the final amount paid by the customer, excluding the amount paid as "shipping costs" in the initial order and the costs of management of the collection if you decide to process it with us.

The exchange service offered in these general conditions is free of charge.

Returns

The return period is 365 calendar days from the day of purchase and can be made through the web or in any of the official stores of Pompeii. In order to be returned, the product must be in perfect condition (unused) and keep its original packaging, as well as the purchase receipt. 

In any case, when requesting a return, the final amount paid for the product will be refunded, excluding the amount paid for "shipping costs" in the initial order and the costs of managing the collection if you decide to process it with us.

 

CAMPAIGN "CYBER MONDAY 2023".

GENERAL CONDITIONS

The "Cyber Monday" campaign consists of the reduction of the original prices of products purchased atwww.pompeiibrand.com and in official Pompeiibrand stores from Sunday, November 27, 2023 to Monday, November 29, 2023 at 23:59:00, (See "Our stores" section): https://www.pompeiibrand.com/pages/tiendas).

No additional discount on the price of the reduced product may be applied during this campaign. In other words, discounts are not cumulative. 

Changes

The exchange period is 365 calendar days from the date of receipt of the order or from the day of purchase and can be made through the website or in any of the official shops of Pompeii:

Madrid: C/Fuencarral 53, 28004 Madrid.

Madrid Pozuelo: Avd Europa 26B, first floor, 28224, Pozuelo de Alarcón

Seville: C/Sierpes 47, 41004 Sevilla.

Valencia: C/ Jorge Juan 3, 46004, Valencia.

Zaragoza: Plaza San Sebastián, 50008, Zaragoza

 

In order for a product to be exchanged, it must be in perfect condition (unused) and keep its original packaging, as well as the delivery note or purchase receipt.

In the event of a size change, the discount applied to the product purchased at the time of purchase will be maintained.Size changes will be subject to availability on our website.

If an exchange of a different product than the one initially purchased (change of model and/or colour) is requested, this will be subject to the price of the new product at the time the exchange is requested.

If it is not possible to make the requested size change, for any reason, we will proceed to return the product in exchange for the final amount paid by the customer, excluding the amount paid as "shipping costs" in the initial order and the costs of management of the collection if you decide to process it with us.

The exchange service offered in these general conditions is free of charge.

Returns

The return period is 365 calendar days from the day of purchase and can be made through the web or in any of the official stores of Pompeii. In order to be returned, the product must be in perfect condition (unused) and keep its original packaging, as well as the purchase receipt. 

In any case, when requesting a return, the final amount paid for the product will be refunded, excluding the amount paid for "shipping costs" in the initial order and the costs of managing the collection if you decide to process it with us.

 

JANUARY 2023 SALES" CAMPAIGN

GENERAL CONDITIONS

The sales campaign consists of a reduction of the original prices of the products purchased atwww.pompeiibrand.com and in official Pompeiibrand stores from Friday, January 6, 2023. (See section "Our stores": https://www.pompeiibrand.com/pages/tiendas).

During this campaign no additional discount can be applied on the price of the discounted product (Included in this rule is the 10% discount for subscription to our Newsletter).

All those products that are purchased during this period of time with a discount on their original price will be subject to a special policy of changes and returns.

CHANGES

The exchange period is 365 calendar days from the date of receipt of the order or from the day of purchase and can be made through the website or in any of the official shops of Pompeii:

  • MadridMadrid: C/Fuencarral 53, 28004 Madrid.
  • Pozuelo de Alarcón: CC Zielo Shopping, first floor, 28224 Pozuelo de Alarcón, Madrid.
  • SevillaAddress: C/Sierpes 47, 41004 Seville.
  • ValenciaAddress: C/ Jorge Juan 3, 46004, Valencia.
  • Málaga: C/Nueva, 29005 Málaga
  • ZaragozaPl. de San Sebastián, 3, 50008 Zaragoza
  •  

    In order for a product to be exchanged, it must be in perfect condition (unused) and keep its original packaging, as well as the delivery note or purchase receipt.

    In the event of a size change, the discount applied to the product purchased at the time of purchase will be maintained.Size changes will be subject to availability.

    If an exchange of a product different from the one initially purchased is requested (change of model and/or color), it will be subject to the current price of the new product at the time the exchange is requested.subject to the current price of the new product at the time the change is requested.

    If it is not possible to change the size requested, for any reason, the product will be returned in exchange for the final amount paid by the customer, excluding the costs paid for "Shipping".

    The exchange service offered in these general conditions is free of charge.

    RETURNS

    The return period is 365 calendar days from the day of purchase and in order to be returned, the product must be in perfect condition (unused) and keep its original packaging, as well as the purchase receipt. 

    In any case, when requesting a return, the final amount paid for the product will be refunded, excluding the amount paid for "Shipping and Handling" in the initial order. 

    Below we explain the return options available to you:

    • Home pick-up: It costs 1,90€.
    • Shipping on your own: you will have to send your order to the following address by the means of your choice:

    PompeiiBegoña Street 22, 28970, Humanes de Madrid. 917569102.

    • Return in one of our official stores: You can process the return in any of our official stores, indicating there only your order number. 

      

    BLACK FRIDAY 2022" CAMPAIGN

    GENERAL CONDITIONS

    The "Black Friday" campaign consists of the reduction of the original prices of products purchased atwww.pompeiibrand.com and in official Pompeiibrand stores from Sunday, November 20, 2022 to Sunday, November 27, 2022 at 23:59:00,(See section "Our stores": https://www.pompeiibrand.com/pages/tiendas).

    During this campaign, no additional discount can be applied to the price of the discounted product. In other words, discounts cannot be accumulated. Cashback codes or issued gift cards can be used. 

    Conditions of access to the promotion

    During the period from Sunday, November 20 at 12:00:00:00 to Sunday, November 20 at 21:59:00, the website will be closed for the exclusive use of customers who have previously registered through one of the spaces available on our website. They will be able to access with a code that will be sent to the same e-mail address used to register. 

    At the end of this period, on Sunday, November 20 at 21:59, the campaign will be available to all users.

     

    Changes

    The exchange period is 365 calendar days from the date of receipt of the order or from the day of purchase and can be made through the website or in any of the official shops of Pompeii:

    Madrid: C/Fuencarral 53, 28004 Madrid.

    Seville: C/Sierpes 47, 41004 Sevilla.

    Valencia: C/ Jorge Juan 3, 46004, Valencia.

    Málaga: C/Nueva, 29005 Málaga

    Barcelona: C.C. L'Illa Diagonal Avda. Diagonal 557, P1

    In order for a product to be exchanged, it must be in perfect condition (unused) and keep its original packaging, as well as the delivery note or purchase receipt.

    In the event of a size change, the discount applied to the product purchased at the time of purchase will be maintained.Size changes will be subject to availability on our website.

    If an exchange of a different product than the one initially purchased (change of model and/or colour) is requested, this will be subject to the price of the new product at the time the exchange is requested.

    If it is not possible to change the size requested, for any reason, the product will be returned in exchange for the final amount paid by the customer, excluding the costs paid for "Shipping".

    The exchange service offered in these general conditions is free of charge.

    Returns

    The return period is 365 calendar days from the date of receipt of the order or from the day of purchase and can be made through the website or at any of the official Pompeii shops. In order to be returned, the product must be in perfect condition (unused) and keep its original packaging, as well as the purchase receipt. 

    In any case, when requesting a return, the final amount paid for the product will be refunded, excluding the amount paid as "shipping costs" in the initial order and the handling fees if you decide to process it with us.

    SUMMER SALES 2022" CAMPAIGN

    GENERAL CONDITIONS

    The "Pre-sales" campaign consists of a discount on the original prices of the products purchased atwww.pompeiibrand.com from Wednesday, June 22, 2022 at 00:00:00:00 to Sunday, August 21, 2022 at 23:59:00, and in official Pompeiibrand stores (See "Our stores" section): https://www.pompeiibrand.com/pages/tiendas).

    All those products that are purchased during this period of time with a discount on their original price will be subject to a special policy of changes and returns.

    During this campaign, no additional discount can be applied to the price of the discounted product. That is to say, discounts cannot be accumulated. In addition, during this promotion the ELAN, MISTRAL, and ACCESSORIES collection (laces, crepe, and spray revividor) will not have any discount on their original price and no promotional code can be applied to them.

    Changes

    Products purchased in the "Summer Sale 2022" campaign can only be exchanged for other products also belonging to the "Summer Sale 2022" campaign.

    Any request to change the model or size of products purchased during the "Summer Sale 2022" campaign is subject to prior availability of the new product requested (as the products are discounted, it is possible that the model or size requested may be out of stock and it may not be possible to complete the change request).

    In case of any price difference in favour of the customer, the exchange will be processed keeping the price difference, and this difference will be refunded when we receive the returned goods.  

    In case of any price difference against the customer, the customer will be offered to pay the difference in two ways: bank transfer or paypal. The current price of the item ordered will always be respected.

    In order to be changed, the products must be in perfect condition, clean, unused, and retain their original packaging.

    If it is not possible to make the requested change due to unavailability, the product will be returned in exchange for the final amount paid for the product, excluding the amount paid for "Shipping" if it had been paid in the initial order.

    The exchange service offered in these general conditions is free of charge.

    Returns

    Products purchased in the "Summer Sale 2022" campaign are subject to a special return policy.

    In order to be returned, the products must be in perfect condition, clean, unused, and retain their original packaging.

    In any case, when requesting a refund, only the final amount paid for the products will be refunded, excluding the amount paid for "Shipping" if it had been paid in the initial order.

    The return service offered in these general conditions is free of charge.



    BIRTHDAY20 CAMPAIGN

    GENERAL CONDITIONS

    The campaign"BIRTHDAY20" CAMPAIGN campaign consists of a discount on the original prices of the products purchased atwww.pompeiibrand.com from THURSDAY MAY 19, 2022 at 12:00:00 noon to SUNDAY MAY 29, 2022 at 23:59:00 noon, and in official Pompeiibrand stores. (See section "Our stores": https://www.pompeiibrand.com/pages/tiendas).

     All those products that are purchased during this period of time with a discount on their original price will be subject to a special policy of changes and returns.

     No additional discount on the price of the reduced product may be applied during this campaign. In other words, discounts are not cumulative.

    In addition, during this promotion, the GABINETE x POMPEII collection and the KIRAN collection will not have any kind of discount on their original price and no promotional code can be applied to them.

     CHANGES

    The changeover period is365 calendar days from the date of receipt of the order or from the day of purchase and can be made through the web or in any of the official stores of Pompeii:

    • MADRID: C/Fuencarral 53, 28004 Madrid.
    • MADRID POZUELO: C.C. Zielo Shopping, ground floor; Avenida de Europa 26B, 28224, Pozuelo de Alarcón
    • SEVILLA: C/Sierpes 47, 41004 Seville.
    • VALENCIA: C/ Jorge Juan 3, 46004, Valencia.
    • MÁLAGA: C/Nueva, 29005 Málaga
    • BARCELONA: C.C. L'Illa Diagonal Avda. Diagonal 557, P1

    In order for a product to be exchanged, it must be in perfect condition (unused) and keep its original packaging, as well as the delivery note or purchase receipt.

    In the event of a size change, the discount applied to the product purchased at the time of purchase will be maintained. Size changes will be subject to availability.availability.

    If an exchange of a product different from the one initially purchased (change of model and/or color) is requested, it will be subject to the current price of the new product.subject to the current price of the new product at the time price of the new product at the time the change is requested.

    If it is not possible to make the requested size change, for any reason, we will proceed to return the product in exchange for the final amount paid by the customer, excluding the expenses that have been paid for "...".Shipping costs".

    The exchange service offered in these general terms and conditions shall be free of charge and may only be applied to domestic exchanges and exchanges from Portugal.

     RETURNS

    The repayment period is365 calendar days from the date of receipt of the order or from the day of purchase and may be made through the web or in any of the official stores of Pompeii. In order to be returned, the product must be in perfect condition (unused) and keep its original packaging, as well as the delivery note of the purchase.

    In any case, when requesting a return, the final amount paid for the product will be refunded, excluding the amount paid for "shipping costs" in the initial order.

    The return service offered in these general conditions is free of charge for domestic orders and orders from Portugal. The return of international orders will have a cost proportional to the amount of the order. 

     

     



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